West Country Wicks

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Website - westcountrywicks.co.uk 65 Wellington Flats

Email - westcountrywicks@gmail.com Salthouse Lane

Telephone 07410901715 Yeovil, Somerset BA20 1TY

View All Our Products At Cheddar Market Every Sunday 8am until 1pm

Winchester Farm, Draycott Road, Cheddar, Somerset BS27 3RP

MARKET CLOSED FROM 29th Dec 2024 - ReOpens Every Sunday From 2nd Feb 2025

Agnes & Cat

16 Dec 2024 12:25

Agnes + Cat was created in the beautiful Lake district in the North of England. That's where we started designing our iconic range of candles and bath products, getting inspired by the surrounding nature and scents.

Lily Flame Scented Tin Candles

16 Dec 2024 12:25

Welcome to the wonderful world of Lily-Flame Candles. We’re passionate about creating candles that put a twinkle in your eye, a song in your heart and a beautiful fragrance in your home.

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Contact Us

Contact If you have any Questions or Require Help Please Contact Us

Delivery & Returns

Delivery & Returns

How much are the delivery charges?

Delivery is £2.99 for most mainland orders throughout the UK.

Free Delivery on Orders £30 and over

If you live anywhere below, please call for additional postage charges. Scottish Highlands, Scilly Isles, Isle of Man, Northern Ireland.

How will my product be sent?

Your order will be sent using an appropriate 2/3 working day service. Dependent on the value of your order it may be sent by Royal Mail or Evri A signature is required upon receipt for orders

When will I receive my order?

If you order from Thursday afternoon to Sunday Night, your order will be dispatched on Monday. If you order from Monday to Thursday Morning , Your order will be dispatched by Thursday afternoon. Please bear in mind that the delivery may take a day or two longer than usual.

Returns Policy

If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 5 days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.

The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.

Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order. Photo Proof Required

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.

Terms and Conditions

Terms & Conditions

This website is operated by West Country Wicks

As a user of this website (referred to as “you/your”) you acknowledge that any use of this website by you including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Returns Policy, and Privacy Policy.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old , that you have the authority/consent of your parent or guardian to do so.

Please make sure you:

* Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
* Print a copy for future reference.
* Also read our Privacy Policy section regarding your personal information.

Trade customers are advised to pay particular attention to paragraph 1.3 below.

1. General

1.1
We reserve the right to change these terms and conditions at any time. If any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

2. Order process

2.1
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2
The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.

3. Delivery

Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. West Country Wicks shall be under no liability for any delay or failure to deliver the products within estimated timescales.

4. Payment

4.1
We will refund any payment made from your card in the unlikely event that goods are unavailable or if we are unable to fulfill your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

4.2
Payment can be made by Switch, Maestro, Visa, Mastercard, Electron, Delta, Solo, Paypal and Cheque. For information about secure on-line ordering please see Privacy & Security.

4.3
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

5. Returns, Cancellations and Substitutions

5.1
For our refund policy, please refer to our Returns Policy.

5.2
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

6. Intellectual Property

6.1
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

6.2
You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2
Subject to Section 7.1 above, West Country Wicks will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Lily-Flame will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Lily-Flame accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8. Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

West Country Wicks

Our Postal Address is

65 Wellington Flats

Salthouse Lane

Yeoevil

Somerset

BA20 1TY

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Comments

Jenna Davies

5 days ago

Your Online Store looks amazing and so easy to use
Many Thanks for my fast delivery

steve

5 days ago

Thank You Jenna so glad your happy with your order

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